Our algo trading support team helps with strategies, broker connections, plans and billing. We aim to reply the same trading day.
Before you contact algo trading support
- Broker connection problems — sign in to your broker again from Dashboard → Brokers; most issues are an expired daily session.
- A strategy did not trade — open the strategy; its page explains what the engine saw and why it did or did not enter.
- Billing — include the email you signed up with and the payment reference.
- Plans and features — see pricing and the FAQ first; many answers are there.
What we cannot help with
We do not give investment advice, trade recommendations or tips, and we never ask for your broker password or OTP by phone, email or chat.
